Better Qualified Prospects

Want better-qualified prospects on the phone?

Well, are you actually pre-qualifying them? We had an issue where we've even had people lie on the online forms to fill out just to talk to me on the phone, which is very interesting. And so now, what we've implemented is what I called "human qualification." 

So, we've got our online form that everybody comes into, which is awesome, and we have my amazing right hand hop on a call with them for about 15 minutes to check-in and make sure they can answer any small questions. 

It really provides a personal touch, especially because it takes a while to get to me on the phone. Quite a few weeks in advance, I'm booked out, which is a wonderful thing. So, she can actually connect with them. Make sure she's answering their questions. Make sure they are very well qualified for me. Otherwise, she downsells them into something else. 

So, it's an amazing skill set to get her better at selling on the phone and only provide me with high-level qualified prospects. Hope that tip helps you.

Summary

Title

Better Qualified Prospects

Description

Ever hop on a sales call only to find that your prospect isn't that qualified? I've even had people lie on our online form to try to hop on a call with me. Do this - and it'll help train your team at the same time!

Tags: Customer Service, effective selling, Human Potential, Human Resources, prospects, skillset

Categories: Customer Service, Hiring/HR, Personal Development, Public Relations, Relationships, Sales, Speaking

Hi I’m Jaime. Each and every week I bring you the top business advice from the people who know best.

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